Tanana Valley Campus
Information Technology Specialist Program
Associate of Applied Science and Certificate Program

 

Program Purpose

The purpose of the Information Technology Specialist program (ITS) is to train students for beginning to intermediate Information Technology positions. The Information Technology Specialist (ITS) program provides students the means to get the education, experience and certification necessary for employment.

Information Technology Skills

Students who earn the Information Technology Specialist Certificate or Degree will learn the following Information Technology skills:

  • Applications Skills

Students will learn to use and support essential office applications including word processing, spreadsheets and databases. Students may also learn to use and support graphics, web design, and desktop publishing applications. Students will be able to apply microcomputer applications to meet specific user needs.

  • Operating Systems Skills

Students will learn essential operating systems skills including installing, upgrading, and troubleshooting multiple operating systems.

  • Hardware Skills

Students will learn to diagnose and solve hardware problems, install new hardware, and to recommend and install hardware upgrades.

  • Networking Skills

Students will learn to use, configure, troubleshoot, and install current network technology.

  • Troubleshooting Skills

Students will learn to research solutions to hardware, software, and networking problems. Students will develop a method of troubleshooting that can be used to solve practical problems.

Professional Skills

Students who earn the Information Technology Specialist Degree or Certificate will learn the following professional skills:

  • Independent Thinking and Research Skills

Students will learn to research technology problems, provide technology support, and to learn new technology tools. Students will learn to acquire new skills, independently, in order to keep their skills current.

  • Human Relations and Support Skills

Students will learn to help other technology users, develop training and maintenance plans and to translate their technical knowledge so that others can use it. Students will also learn to respect and meet the diverse technical support needs of computer users.

  • Professional Practices

Students will learn to document their work, write clearly and appropriately in an Information Technology context, respect userís data, including backup and security, and to think through the ethical consequences of Information Technology decisions.

  • Project Implementation and Management

Students will learn to plan, implement and manage projects. Students will be able to organize, budget, evaluate, and finish projects that meet IT needs.

  • Professional Development

Students will be able to develop IT skills through our certification programs and our professional development courses. Students who are non-degree seeking will be able to acquire skills that are current and comprehensive. We are constantly adding and revising our courses to meet the professional development needs of the Information Technology field.

Program Description

  • Basic Requirements

Students will need minimum computer knowledge in order to be admitted to the Information Technology Specialist Program. If students do not have minimum skills, they can take the CIOS 150 Computer Business Applications course.

  • Admission Procedures

Students will follow the normal UAF admissions process to apply for a degree or certificate. Students will be assigned an advisor, that will work with the student to evaluate skills and develop an individual program design. The advisor will also coordinate the independent project and participate in the certification review committee.

  • Skill Evaluation

Studentís current computer skills will be evaluated. An individual educational plan will be developed to match student skills and goals. Credit for prior learning will be granted using current UAF procedures.

  • Individual Program Design

Students will select courses from the CIOS offerings that match the studentís interests and goals. The program design must be developed with the studentís advisor.

  • Core Sequence

All Information Technology Specialist students will be required to take a core sequence of Microcomputer Operating Systems, Hardware and Software Configuration and Troubleshooting, Networking and Communications, Computer Technical Support, and an Independent Project. No credit for prior learning, with the exception of Microcomputer Operating Systems, will be granted for these classes. The Independent Project class (CIOS 276) should be taken during the final semester of the degree program.

  • Independent Project

Students will be required to complete an individual project. The project could be an internship, learning a new computer application, or developing a set of new skills not covered in the courses. The purpose of the independent project is to prepare students for the challenges of providing computer support.

  • Certification Review Committee

All students are required to pass a certification review, which will evaluate a studentís skills. The review includes a portfolio of projects that will be presented to a committee. In addition to the portfolio presentation, students will demonstrate their IT skills by installing or configuring a computer from scratch or troubleshooting computers that are not working. If a student does not pass the certification review, students will need to revise and resubmit the work until it is satisfactory. You must pass the certification review in order to receive the degree or certificate.


 


ITS Program Competencies

CIOS/ITS Courses

Application Skills

CIOS 105 Computer Software Applications
CIOS 130 Microcomputer Word Processing
CIOS 132 Microsoft Word
CIOS 133 Microcomputer Presentation Software
CIOS 135 Microcomputer Spreadsheets
CIOS 146 Using the Internet
CIOS 150 Computer Business Applications
CIOS 230 Advanced Word Processing
CIOS 231 Introduction to Desktop Publishing
CIOS 233 Desktop Publishing
CIOS 234 Advanced Desktop Publishing
CIOS 240 Microcomputer Databases
CIOS 242 Advanced Databases
CIOS 246 Advanced Internet
CIOS 251 Integrated Software
CIOS 255 Microcomputer Graphics
CIOS 256 Internet Authoring and Design
CIOS 270 Microcomputer Programming

Operating System Skills

CIOS 110 Microcomputer Operating Systems
CIOS 210 Hardware and Software Configuration and Troubleshooting
CIOS 212 Advanced Microcomputer Operating Systems
CIOS 215, 216, 217, and 218 IT Certification

CIOS 275 Information Technology: Special Topics

Hardware Skills

CIOS 210 Hardware and Software Configuration and Troubleshooting
CIOS 215, 216, 217, and 218 IT Certification

CIOS 275 Information Technology: Special Topics

Networking Skills

CIOS 245 Networking and Communications
CIOS 247 Advanced Networking
CIOS 246 Advanced Internet
CIOS 215, 216, 217, and 218 IT Certification

CIOS 275 Information Technology: Special Topics

Troubleshooting Skills

CIOS 211 Providing Computer Support
CIOS 210 Hardware and Software Configuration and Troubleshooting
CIOS 215, 216, 217, and 218 IT Certification
CIOS 275 Information Technology: Special Topics

Independent Thinking and Research Skills

CIOS 211 Providing Computer Support
CIOS 276 Independent Project

CIOS 275 Information Technology: Special Topics
CIOS 282 Cooperative Work Experience
Explicitly stated competency in our CIOS classes

Human Relations and Support Skills

CIOS 211 Providing Computer Support
ABUS 154 Human Relations

Professional Practices

CIOS 211 Providing Computer Support
CIOS 160 Business English
CIOS 260 Business Communication

CIOS 275 Information Technology: Special Topics
Explicitly stated competency in our CIOS courses

Project Implementation and Management

CIOS 211 Providing Computer Support

CIOS 275 Information Technology: Special Topics